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The Premier Lockers’ approach to building trust

“We’ve got a structure that works. It’s about delivering on our promises – on time, every time.”

At Premier Lockers our guiding principle is to deliver on every promise we make to our customers. We commit to a policy whereby we never overpromise or underdeliver. For us, it’s all about establishing and sustaining long-term, trusting relationships with our customers.

We don’t make promises that can’t be kept

At Premier Lockers, we consider trust to be key to our relationship with our customers. This is significant because our customers rely on this business partnership.

Our core customersFacility Managers, Architects/Interior Designers, Education organisations, and essential services organisations run by Government bodies – require suppliers that they can depend upon. They have their own promises to keep and their own deadlines to meet with their own clients, so it’s critical that they can rely on us to deliver on our promises.

By delivering on every promise that we make to every Premier Lockers’ customer, we can maintain customers’ trust and expectations while helping them to delight their own clients.

“We’ve got a structure that works,” explains our Director, Jim McAlinden. “It’s about delivering on our promises – on time, every time, and being proactive. We never become complacent. I personally phone every single [potential customer] to follow up on their quote.”

“We strive for a luxury level of service. We want our clients to feel like they’re making a luxury purchase.”

Lockers are often a key component for a much larger project orchestrated by clients such as architects and interior designers. For others, such as schools and universities, there are tight deadlines that simply must be met.

Additionally, facility managers and essential services organisations with large teams require access to secure lockers on a daily basis. Because of this, meeting deadlines and delivering the precise product that we promise is of utmost importance every time.

Relationships built to last and designed to endure

At Premier Lockers, our products are built to last and designed to endure.  The same can be said for the relationship we build with our customers. Customer satisfaction is our ultimate priority, reflected in our commitment to deliver at all times. It’s why we have been able to work with some of the largest and most recognisable brands and organisations in Australia.

“We invest a lot of time and money behind the scenes,” Jim McAlinden says. “We have excellent relationships with many prominent organisations in Australia, from whom we receive significant repeat business. Qantas, federal and state governments, schools and colleges, architects and large builders, to name a few, are just some of the established organisations that put their trust in our business and products.”


If you have a locker storage problem requiring a solution in 2021, call us on 1300 202 557 so we may discuss your requirements and ensure you receive the product and service that precisely matches your needs.