Where can you deliver to?
Premier Lockers will endeavour to ship goods to any physical street address in the UK.
Can you deliver to a PO Box?
We do not deliver to PO Box addresses. Please ensure you give us a business or residential address when placing your order.
We are not on the ground level. Can you still deliver to my location?
Our standard delivery rates and service applies to ground floor locations only. If you require delivery of your goods to an upper level, please contact us for a quote for this service.
How long will delivery take for my order?
Standard delivery timeframes are between 5-15 business days. For all furniture and storage orders, we will contact you to confirm a delivery time.
When will I receive my order?
All deliveries take place between Monday to Friday, during normal business hours, excluding public holidays.
I placed an order for multiple items, will they arrive together?
If your order contains multiple products, the products may be dispatched from different locations and may not arrive at the same time. If this is likely to happen we will contact you directly to give you the expected delivery times.
What couriers do you use?
We use several leading couriers that enable us to select the best courier service depending on your product and your location. These couriers include Startrack, Toll and other leading local couriers.
What happens if my product gets damaged during delivery?
If your item arrives damaged, please call us immediately on 020 8783 9651 or email us at firstname.lastname@example.org and we will assess the damage in accordance with our Returns & Refunds Policy.
Customer Service Policy
Premier Lockers is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 7-10 working days. In the event an item is out of stock or requires manufacturing we will notify you with immediate effect.
We don’t anticipate that customers will experience problems with their product, however, should the situation arise where product performance is affected by faulty materials or workmanship, we will repair or replace the product in accordance with the terms of the relevant Premier Lockers’ warranty.